Your privacy matters to us. This Privacy Policy explains exactly what personal data abc365 collects from players in Bangladesh, why we collect it, how we use and protect it, and what rights you have over your information.
Privacy at a Glance
A plain-English overview of the six core principles that guide our approach to your personal information. The complete legal text is in the sections below.
What We Collect
abc365 collects only the data necessary to provide our services: registration details (name, date of birth, email, phone), identity verification documents, transaction records, and technical data such as IP address and device type. We do not collect data we do not need.
Why We Collect It
Your data is used to operate your account, process deposits and withdrawals via bKash, Nagad, Rocket, and card networks, comply with anti-money laundering obligations, and personalise your experience on the platform. We do not sell your data to third parties.
Who Sees Your Data
Your data is shared only with trusted service providers who help us operate the platform — payment processors, identity verification partners, and fraud prevention tools. All third-party providers are bound by strict data processing agreements and may not use your data for their own purposes.
How We Protect It
abc365 employs industry-standard safeguards including TLS/SSL encryption for all data in transit, encrypted storage for sensitive account data, access controls that limit staff access to information on a need-to-know basis, and regular security reviews of our systems and infrastructure.
Your Rights
You have the right to access the personal data abc365 holds about you, to request corrections, to ask for data deletion (subject to legal retention requirements), and to withdraw your consent to certain types of processing. Submit requests to [email protected] at any time.
How Long We Keep It
Account and transaction records are retained for a minimum of five years following account closure to meet regulatory and audit obligations. Marketing preferences and cookie data are retained for shorter periods. You may request early deletion where no legal obligation prevents it.
This Privacy Policy ("Policy") describes how abc365 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the website at https://abc365.bid ("the Site") and any associated services, including online casino games, sports betting, and customer support functions.
By registering an account on abc365, by using the Site, or by interacting with our customer support team, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not create an account or continue using the Site.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines, all of which form part of the agreement between you and abc365.
abc365 collects personal data in two broad categories: data you provide directly to us, and data we collect automatically when you use the Site. The following table summarises the main categories of personal data we process.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number, photograph | Provided by you at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, city/district (e.g., Dhaka, Chittagong, Sylhet) | Provided by you at registration or when updating account details |
| Financial Data | bKash/Nagad/Rocket wallet number, Visa/Mastercard last four digits, transaction amounts in ৳, deposit and withdrawal history | Provided by you during deposit/withdrawal; generated by the platform |
| Gaming Activity Data | Bets placed, games played, session duration, win/loss history, bonus usage | Generated automatically by the platform during gameplay |
| Technical Data | IP address, browser type and version, device type and operating system, screen resolution, time zone | Collected automatically via server logs and cookies |
| Communications Data | Records of support tickets, live chat transcripts, email correspondence | Generated when you contact our support team |
| Responsible Gaming Data | Deposit limit settings, self-exclusion requests, cooling-off period activations | Provided by you when using responsible gaming tools |
We do not intentionally collect special category data (such as health information, racial or ethnic origin, or religious beliefs) unless you voluntarily provide it in a support communication. If you do so, we will handle it with the highest level of care and will not use it beyond the immediate purpose for which it was shared.
The majority of the personal data we hold about you is data you provide directly through the account registration form, the KYC document upload process, the payment cashier, the responsible gaming settings panel, and communications with our support team. You are under no obligation to provide data beyond what is marked as mandatory on our forms; however, failure to provide mandatory data may prevent you from accessing certain features, including withdrawals.
When you visit the Site, our servers automatically record technical data including your IP address, the URL you requested, your browser's user-agent string, and the timestamp of your visit. This data is used for security monitoring, fraud detection, and platform performance analysis. It is not used to identify you personally unless it is associated with an authenticated account session.
abc365 uses cookies and similar tracking technologies (including browser local storage and session tokens) to maintain your login session, remember your preferences, and analyse how the Site is used. See Section 7 for a full explanation of our cookie practices and how to manage your preferences.
We may receive personal data about you from third-party service providers in limited circumstances — for example, identity verification results from our KYC partner, fraud scores from our payment processor, or geolocation data used to enforce access restrictions. We treat data received from third parties with the same level of care as data you provide directly.
abc365 processes your personal data only where we have a valid legal basis to do so. The legal bases on which we rely are as follows:
The personal data abc365 collects is used for the following specific purposes:
abc365 does not sell your personal data. We share your data only in the following limited circumstances:
We engage third-party companies to help us operate the platform, including payment processors (for bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard transactions), identity verification providers, cloud hosting providers, customer support software vendors, and fraud prevention specialists. These companies are permitted to process your data only to the extent necessary to perform the services they provide to abc365, and are bound by written data processing agreements.
Casino games on abc365 are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Play'n GO, Microgaming, and Spribe. When you play a game, the game studio's software processes your game session data (such as bet amounts and outcomes) in order to determine results and calculate payouts. Game studios do not receive your identity documents or payment method details.
We may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or to protect the legal rights of abc365 or third parties. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that abc365 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Policy that result from it.
Cookies are small text files stored on your device by your browser when you visit a website. abc365 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period) to deliver and improve the platform experience.
You can manage or disable non-essential cookies through your browser's settings. Please note that disabling cookies may impair the functionality of the Site, including your ability to log in and maintain an authenticated session. Specific instructions for managing cookies are available in the help documentation for your browser (Chrome, Firefox, Safari, Edge, or Opera).
abc365 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, abc365 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.
abc365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable minimum retention requirements. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity records | 5 years from account closure | Anti-money laundering compliance and audit obligations |
| Financial transaction records | 5 years from transaction date | Financial record-keeping and dispute resolution |
| KYC verification documents | 5 years from submission | Regulatory compliance |
| Gaming activity logs | 3 years from session date | Dispute resolution and responsible gaming monitoring |
| Customer support records | 2 years from last interaction | Quality assurance and complaint investigation |
| Marketing consent records | Until consent is withdrawn, plus 1 year | Evidence of lawful basis for marketing communications |
| Cookie and analytics data | Up to 13 months | Platform analytics and performance monitoring |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where retention is required by law, we will not delete data earlier than the legally mandated minimum period, even upon request.
Subject to applicable law and certain limitations, you have the following rights in relation to the personal data abc365 holds about you:
To exercise any of the above rights, please contact [email protected] with the subject line "Data Rights Request". We may ask you to verify your identity before processing the request. We will respond within 30 days; complex requests may take up to 60 days, in which case we will notify you of the extension and the reason for it.
abc365 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires users to confirm their date of birth, and our KYC process verifies age through government-issued identity documents.
If we discover or are notified that an account has been registered by a person under the age of 18, we will immediately close the account, void any associated bets, and delete all personal data associated with the underage account, subject to any overriding legal retention obligations. If you believe a minor has registered on the platform, please notify us immediately at [email protected].
The abc365 Site may contain links to third-party websites — for example, links to game studio pages or payment provider information pages — in informational content. These links are provided for your convenience only. abc365 has no control over the content or privacy practices of third-party websites and accepts no responsibility for them.
We strongly encourage you to review the privacy policy of any third-party website you visit via a link from our Site. This Policy applies only to data processed by abc365 in connection with the abc365 platform and does not extend to any third-party site or service.
abc365 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. Where a material change is made, we will notify registered players by email to the address on file, or by posting a prominent notice on the Site, at least seven days before the revised Policy takes effect.
The "Last updated" date shown at the top of this page and in the table of contents sidebar will always reflect the date of the most recent revision. Your continued use of the Site after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept a revised Policy, you must stop using the Site and request account closure by contacting [email protected].
If you have questions, concerns, or complaints about this Privacy Policy or about the way abc365 handles your personal data, please contact our data support team. All contact details are provided as plain text only.
Email: [email protected]
Subject line for data enquiries: Privacy Policy Enquiry
Subject line for data rights requests: Data Rights Request
Operating hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). We aim to acknowledge all privacy-related enquiries within one business day and to resolve them within 30 days.
Continue Exploring
With your privacy protected by industry-standard security measures, you can focus on what matters: great games, live cricket betting, and instant withdrawals via bKash and Nagad. For adults aged 18 and above only.